Change password

Change password

·         If you are within the client or externally, we have options available to change the password.

o   Within the client you can simply change your password via the profile page settings > My Profile > “Change Password”.

·         Alternatively, Go to the login page and underneath the username and password you can find the text “Forgot your Password?”. Click the text to be taken to the password reset page.

o   Step 1 – enter your email that is associated to your account.

o   Step 2 – wait for the verification email to propagate in your mailbox.

o   Step 3 – Enter the provided verification code into the field and your new password.

o   Step 4 – login in with your new password.


    • Related Articles

    • How do I give feedback

      ·         We are always extremely appreciative of all feedback you may wish to give our team. o   Send Compass your feedback by clicking onto the icon in the top right of the client. o   To check on your feedback go to settings > feedback list. Here ...
    • Can I unlock my matter

      ·         Yes, however, you are limited to 2 calculations per matter. Please be diligent before you confirm the calculation that you have checked all questions to be correct to avoid having to recalculate. Unlocking can be done by simply navigating ...
    • Create a matter

      You can add a matter on the “Matter” page, in the left corner of the screen there will show a + icon, this is the matter creation button. When clicked, you will need to accept the terms and click “I Agree to Continue” before been taken to the new ...
    • Filter matters

      You can filter your matter list with our great filter, you can find this on the "Matter" page. Enter data into the fields you wish to filter by and then simply click the "Filter" button. However, be careful if you click reset you will reset the ...
    • Feedback List

      The feedback list can be found through Settings > Feedback List. Filtering feedback is done by clicking the icon above the list, there are 8 data points to refine your filtering. To actuate the filter, make sure the value has been entered before ...